> ## Documentation Index
> Fetch the complete documentation index at: https://docs.textyess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to manually manage conversations

> Once a client has started a conversation, TextYess provides the ability to manage it manually.

If you wish to disable AI in a specific conversation and respond manually, simply open the conversation and click on the button next to ***AI Active***:

<Frame>
  <img src="https://mintcdn.com/textyess/CVMciMMYq5u5Kcmp/images/conversation.png?fit=max&auto=format&n=CVMciMMYq5u5Kcmp&q=85&s=1a5d95c69e8847cd94c5d20f744a9977" width="1914" height="466" data-path="images/conversation.png" />
</Frame>

After clicking on the button, you can directly send the message you want to your customer.

<Warning>
  Remember that you will only be able to send messages to customers who have
  last sent you a message within a time window of no more than **24 hours**.
</Warning>