> ## Documentation Index
> Fetch the complete documentation index at: https://docs.textyess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications: choose which TextYess emails you get

> Turn TextYess email notifications on or off in Settings → Account → Notifications: new conversations, new messages, human support requests, credits, failed campaigns, and more.

TextYess sends notifications by email. Each person on your team chooses their own emails in **Settings → Account → Notifications** ([https://ai.textyess.com/profile/notifications](https://ai.textyess.com/profile/notifications)). The emails go to the address that you use to log in.

## Open your notification settings

1. Click **Settings** at the bottom of the sidebar.
2. Under **Account**, click **Notifications**.

You can also click your avatar at the top right of the dashboard and choose **Notifications**.

The **Email notifications** card shows the address that gets your emails: **Notifications will be sent to** your login email. Changes save automatically.

## Turn email notifications on or off

In **Settings → Account → Notifications**:

1. Turn on **Enable email notifications**.
2. Turn on each topic that you want. Turn off the topics that you do not want.

To stop the emails for all the topics on this page, turn off **Enable email notifications**. Your choice changes only your own emails. It does not change the emails of your teammates.

Some emails do not depend on this page. A teammate gets an email for each new customer message in a chat assigned to them. A few critical emails about your WhatsApp connection and your plan go to the account owner in all cases.

## Critical alerts: credits, campaigns and WhatsApp connection emails

The **Critical alerts** group in **Settings → Account → Notifications** has these topics:

* **Credits usage**: an email when a credit balance runs low, and when it runs out.
* **Failed campaign or automation**: an email when a WhatsApp campaign fails, or stops before it reaches everyone because your credits ran out. Automations that you build in **Automations** do not send this email.
* **WhatsApp connection**: an email when you must open the WhatsApp Business app to keep your number connected. This topic shows only when your number also works with the WhatsApp Business app. If nobody turns it on, the account owner gets this email.
* **Campaign template rejected**: see "Campaign template email: when it arrives" on this page.

## Campaign template email: when it arrives

The topic **Campaign template rejected** in **Settings → Account → Notifications** sends an email when Meta approves the message of a WhatsApp campaign that waited for review. Then you can send or schedule the campaign.

TextYess does not send an email when Meta rejects a campaign message. To see if Meta rejected a campaign, check the campaign in **Campaigns → WhatsApp**.

## Customer conversation emails: new conversations, new messages, human support requests

The **Customer conversations** group in **Settings → Account → Notifications** has these topics:

* **New conversations**: an email when a customer writes to your WhatsApp number and no chat with them exists yet. A reply to a campaign or an automation is a new message, not a new conversation.
* **New messages**: an email for each message that a customer sends in an existing WhatsApp chat. On a busy number, this topic sends many emails.
* **Human support request**: an email when the AI hands a chat to your team, on WhatsApp or in the onsite chat.

Each email links to the chat in the **Inbox**. **New conversations** and **New messages** cover WhatsApp chats only.

## Get an email when a customer asks for a human

Turn on **Human support request** in **Settings → Account → Notifications**. TextYess then emails you each time the AI hands a chat to your team. This works for WhatsApp chats and onsite chats. The subject says that someone asked for you on WhatsApp or on your website, with your store name. The email links to the chat in the **Inbox**.

This email does not come when you take over a chat yourself. It also does not come for chats that go to **Needs attention** for other reasons.

If nobody in your organization has saved notification settings, the account owner gets these emails. After someone saves their settings, only the people who turned on **Human support request** get them.

## Get notified when a chat moves to Needs attention or stays unread

TextYess has no email for each chat that moves to **Needs attention**. It has no email for unread chats either, because the **Inbox** has no read or unread state. These options come closest:

* **Human support request**: an email when the AI hands a chat to your team. These chats go to **Needs attention**.
* **New messages**: an email for each customer message, also in the chats that your team handles.
* Assign the chat to a teammate. The teammate gets an email for each new customer message in that chat.
* Keep the **Inbox** open. When the AI hands a chat over, a pop-up shows **A conversation needs you**.

## Send notifications to a second email address or to teammates

You cannot add an extra email address in **Settings → Account → Notifications**. Each person gets the emails at the address that they use to log in. To send notifications to another address, for example a shared support mailbox, invite it as a teammate:

1. Open **Settings → Team** ([https://ai.textyess.com/organization-settings/team](https://ai.textyess.com/organization-settings/team)) and click **Invite teammate**.
2. Enter the **Email address**, choose a **Role**, and click **Send invitation**.
3. Open the invitation email at that address and join the organization.
4. Log in with that address and open **Settings → Account → Notifications**.
5. Turn on the topics that this address must get.

Only an owner or an admin can invite teammates. An invitation expires after seven days. See [Account and team](/account-and-team).

## Emails that assigned teammates get

When a WhatsApp chat is assigned to a teammate in the **Inbox**, the teammate gets an email for each new customer message in that chat. The email links to the chat.

This email does not depend on **Settings → Account → Notifications**. To stop it, unassign the chat, or assign it to another teammate.

## Notification settings are personal and per organization

Your notification settings belong to you, not to the whole organization. Each teammate chooses their own topics. TextYess sends each email to the login address of each person who turned on the topic.

If you work in more than one organization, set up notifications in each one. Switch to the organization, then open **Settings → Account → Notifications**.

## Updates and insights emails

The **Updates & insights** group in **Settings → Account → Notifications** has these topics:

* **Product updates**: occasional emails about new TextYess features.
* **Campaign performance**: a report on a WhatsApp campaign, about 5 hours after the campaign finishes sending.
* **Monthly recap**.

## Browser, phone and WhatsApp notifications

TextYess sends notifications by email only. It does not send browser notifications, phone push notifications or WhatsApp messages to your team.

When the **Inbox** is open in your browser, a pop-up shows **A conversation needs you** each time the AI hands a chat to your team. Click **Open** to go to the chat. The pop-up shows only while the Inbox is open on your screen.

## Why you do not get a notification email

Check these points in **Settings → Account → Notifications**:

* **Enable email notifications** is on, and the topic is on.
* The address after **Notifications will be sent to** is the address that you check.
* The event matches the topic. **Human support request** comes only when the AI hands a chat to your team. **New conversations** and **New messages** cover WhatsApp chats only.

Your settings change only your own emails. Each teammate turns on their own topics.


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