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Looking for the WhatsApp Bubble instead? Check out the WhatsApp Bubble installation guide.
The Onsite Widget is a powerful AI Shopping Assistant that runs directly on your website. It differs from the WhatsApp bubble by providing:
  • Full chat experience with a centered modal dialog
  • Product carousel with variant selection
  • Persistent conversations across page navigation
  • Customizable appearance with colors, banners, and positioning
1

Customize your widget appearance

Click on the “Growth tool kit” section of the menu. From there select the Onsite Widget integration block and personalize your widget.You can customize:
  • Colors: Background, bubble, and icon colors
  • Text: Dialog title, welcome message, and bubble text
  • Position: Bottom-right corner or right-center of the screen
  • Banner image: Display a promotional image at the top of the chat
  • Popular questions: Suggested questions for customers to ask
2

Get the code snippet

From there you will find the code snippet to insert into your WooCommerce theme.
The code will look something like this:
The onsite widget uses the <textyess-ai-widget> tag, which is different from the WhatsApp bubble widget (<textyess-bubble-widget>).
On WooCommerce (and any non-Shopify store) you must set show_add_to_cart="false". The Add to Cart action is currently supported on Shopify only, so leaving it enabled on WooCommerce will surface a button that cannot complete the purchase.
3

Go to Appearance > Editor

Once inside your store click on “Appearance” from the menu on the right.
From there click on “Editor”
4

Open the Patterns section

Once opened the editor, you should see something like this. You will need to click the “Patterns”
5

Open the Header pattern

Several patterns will be shown. You need to scroll down and select the one named “Header”
Once again, more than one header pattern may shown. Click the one in which you want to show the widget.
Before proceeding we strongly recommend that you duplicate the pattern that you want to edit. To do this, click on the three dots, then click on “Duplicate”.
6

Edit and save the code

Go to the bottom of the file and paste the code from step 2 right before the last <!-- /wp:group -->
Once you have edited the code, click save in the upper right corner.
Congratulations, we are live!

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Customization Options

You can customize the onsite widget by adding attributes to the <textyess-ai-widget> tag:

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Colors

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Position & Appearance

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Text & Content

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Language

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E-commerce

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Example with customization