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Your WhatsApp profile is what customers see when they chat with your business on WhatsApp: the profile image and the description. You change both in Settings → WhatsApp Profile in TextYess.

Open your WhatsApp profile in TextYess

Go to Settings → WhatsApp Profile (open). You can also open the menu with your store name at the bottom of the sidebar and select WhatsApp Profile. Both menu items show only when your WhatsApp number is connected. The page shows WhatsApp profile, with a preview called What your customers see, and Account status.
  • If your WhatsApp number is not connected, the page shows Connect WhatsApp before editing your profile. Select Connect WhatsApp. See Connect WhatsApp.
  • If your plan does not include WhatsApp, the page shows Available for WhatsApp users. Select View plans to add WhatsApp to your plan.

Change your WhatsApp profile image

  1. Go to Settings → WhatsApp Profile.
  2. In Profile image, select Upload image or Change image.
  3. Select an image file.
  4. Select Save changes.
The image must follow these rules:
  • It is square: the width and the height are the same.
  • It is a JPG or PNG file.
  • It is at most 1080 × 1080 pixels.
  • It is at most 5 MB.
If the image does not follow a rule, TextYess shows an error and does not use the image. For example: “Image must be square (width = height)” or “Image size must be under 5MB”.

Change your WhatsApp profile description

  1. Go to Settings → WhatsApp Profile.
  2. Write your text in Description. It must have from 10 to 139 characters. The counter next to the label shows how many you used.
  3. Select Save changes.
The description is the “About” text of your WhatsApp business profile. The preview What your customers see shows it while you type.

What you can change on the WhatsApp profile page

In TextYess, you can change two things: the Profile image and the Description. You cannot change the name that customers see on WhatsApp on this page. The preview shows that name, but TextYess does not edit it. TextYess also does not edit the other fields of a WhatsApp business profile, such as the address, the email or the websites.

Why your new WhatsApp photo or description does not show

TextYess sends the new image and description to WhatsApp when you select Save changes. After a successful save, the page reloads. If you do not see your change, look for these causes:
  • You did not select Save changes.
  • The image did not follow the rules, so TextYess showed an error and did not send it.
  • WhatsApp did not accept the change. The page then shows the error message from WhatsApp.
  • Your profile photo is managed in the WhatsApp Business app. See “Change the profile photo when you also use the WhatsApp Business app” on this page.
If none of these is the cause, contact support from Help → Contact support.

Change the profile photo when you also use the WhatsApp Business app

Some numbers work in TextYess and in the WhatsApp Business app on a phone at the same time. For these numbers, the page shows: “Your profile photo is managed from your WhatsApp Business app.”
  • Change the profile photo in the WhatsApp Business app on your phone. TextYess does not change it.
  • You can still change the Description in TextYess.

See your WhatsApp account status and daily limit

Settings → WhatsApp Profile → Account status shows the health of your WhatsApp number:
  • Quality rating: High, Medium or Low, as Meta rates your number.
  • Phone status: for example Connected.
  • Contacts per 24h: the contacts that you messaged in the last 24 hours, and your daily limit from Meta.
Meta sets the daily limit and raises it with your activity and quality: 250, 2,000, 10,000 and 100,000 contacts per day, then unlimited. If your business is not verified on Meta, the card shows “Your business is not verified on Meta.” To get the blue badge, see Official Business Account.

Disconnect your WhatsApp number from TextYess

  1. Go to Settings → WhatsApp Profile.
  2. In Account status, select Disconnect.
  3. Read the steps in Disconnect WhatsApp, then select Confirm disconnection.
Disconnecting is a two-part process. TextYess does the first part when you confirm. You do the second part: delete the number in your Meta Business Manager. See Disconnect WhatsApp and delete your number. Also remove the WhatsApp buttons and links from your website.