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TextYess helps online stores sell and support their customers on WhatsApp, by email and on their website. You send campaigns, run automations, answer chats in one Inbox, and let AI agents reply for you. Everything is in the dashboard at https://ai.textyess.com. Each section below says where a feature is and links to its guide.

Connect your store to TextYess

TextYess reads your products and orders from your store. What else it syncs depends on your platform. If you are new to TextYess and your store is on Shopify, install the TextYess Shopify app. If you already have a TextYess account, connect Shopify from the Shopify setup page instead. An App Store install can create a second organization. You can also connect WooCommerce or Magento. For PrestaShop, contact support. See Integrations for every platform and tool that you can connect.

Connect your WhatsApp number

Campaigns, automations and the WhatsApp AI agent need a WhatsApp Business number connected to TextYess. Follow Connect WhatsApp. Change your profile photo and description in your WhatsApp profile.

Send WhatsApp campaigns

A campaign sends one WhatsApp message to a list or a segment, now or at a time you choose. Meta reviews each campaign before it can go out. Go to Campaigns → WhatsApp. See WhatsApp campaigns and WhatsApp templates.

Send email campaigns

Email campaigns use an email editor, your brand styles and a sending address, either a TextYess address or your own domain. Go to Campaigns → Emails. Email is available for stores on Shopify. See Email campaigns and Set up email sending.

Automate messages with automations

An automation sends messages on its own when something happens, for example an abandoned checkout, a new order or a customer reply. Go to Automations. See Automations.

Manage contacts, lists and segments

Contacts → All Contacts holds every customer that TextYess knows, with their consent for WhatsApp and email marketing. Contacts → Lists & Segments groups them for campaigns and automations. See Contacts and Lists and segments.

Answer customers in the Inbox

The Inbox shows your chats from WhatsApp, onsite chat and voice calls in one place. You can take over a chat from the AI, reply, and assign chats to teammates. See The Inbox and Notifications.

Let AI agents answer your customers

AI agents answer your customers’ questions about products, orders and your store. Set them up in Agents: the WhatsApp agent, the onsite agent for your website chat, and the voice agent. Add your own information in the Knowledge Base. See WhatsApp agent, Knowledge base and Improve your AI agent’s answers.

Grow your subscribers with growth tools

The Growth Tool Kit adds tools to your website: a chat bubble, popups, a product page button, a footer sign-up, discount codes and back-in-stock alerts. Some tools are only for Shopify stores. See Growth Tool Kit.

Measure results

Analytics → Performance shows the messages you sent and the orders and revenue they brought. Some accounts also have Store Intelligence and Conversation Intelligence. See Performance analytics.

Ask Atlas, your AI assistant

Atlas is the assistant inside the dashboard. Ask it how TextYess works, ask it to analyze your results, or ask it to draft segments, campaigns and emails for you. Open it with Ask Atlas in the sidebar. See Atlas.

Manage your plan, team and settings

See your credits in Settings → Usage and change your plan in Settings → Plan. Invite teammates in Settings → Team. See Plan and billing and Account and team.

Use the TextYess API and AI assistants

Developers can use the TextYess API to send orders, products and events, and to read campaign analytics. You can also connect Claude or ChatGPT to your account. See the API pages in the menu and Connect an AI assistant.