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Connection errors

Your Consumer Key or Consumer Secret is wrong, or the key has been revoked.
  • Double-check both values were copied correctly — they are long strings and easy to truncate accidentally.
  • Make sure you are using Read/Write permissions, not Read only.
  • If in doubt, generate a new key in WooCommerce → Settings → Advanced → REST API and try again.
TextYess cannot reach your store URL.
  • Verify the URL is correct and does not include a trailing slash (use https://myshop.com, not https://myshop.com/).
  • Make sure the store is publicly accessible — if you are behind a firewall or using a local development environment, the connection will fail.
  • Check that your server is not blocking requests from external IPs.
The WooCommerce REST API may be disabled or the permalinks may need refreshing.
  • In your WordPress admin, go to Settings → Permalinks and click Save Changes (no changes needed — just saving regenerates the rewrite rules).
  • Confirm the REST API is enabled in WooCommerce → Settings → Advanced.
WooCommerce may block REST API calls on stores without HTTPS depending on your server and WordPress configuration.
  • Migrate your store to HTTPS if possible. Most hosting providers offer free SSL certificates.
  • If you must use HTTP, check that the FORCE_SSL_ADMIN constant is not set to true in wp-config.php.

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Product sync issues

The initial sync runs asynchronously and can take a few minutes for large catalogs.
  • Wait a few minutes and refresh the dashboard.
  • If still empty after 10 minutes, go to Knowledge Base → Products catalog and use the Resync button to trigger a new import.
  • Make sure your products are set to Published status in WooCommerce — draft and private products are not imported.
TextYess receives product updates via webhooks. If a product was updated while webhooks were not working, the data may be stale.
  • Go to Knowledge Base → Products catalog and use the Resync button to trigger a full re-import of your catalog.
  • Confirm the images are publicly accessible by opening the image URL in a browser.
  • Check that your server is not restricting hotlinking.

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Abandoned checkout tracking

Abandoned checkout tracking requires the TextYess WooCommerce plugin to be installed and activated on your store.The plugin adds a custom REST endpoint (/wp-json/textyess/v1/abandoned-checkouts) that TextYess uses to retrieve checkout data. Without it, this feature is unavailable.Contact support if you need the plugin file.

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Widget issues

For problems with the WhatsApp bubble or onsite chat widget, see the dedicated guides:

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Still stuck?

Reach out to our support team at TextYess Support. Include your store URL and a description of the issue so we can help faster.